You are really disappointing me right now. Where should I start?
It’s no secret that I want the iPhone 3G, who doesn’t? As cool as the phone is, you guys make me not want it because of all your little loopholes. I’ve been waiting for this phone since the original iPhone came out, and now you are making this experience sour.
First off, the data plan is changing from $20 to $30!? I understand that you want your cut of the money and that you’re assuming that more data will be consumed on a faster 3G connection. It makes sense. Seriously though, if you’re going to increase the data price, at least include text messaging in that plan, like there should have been in the first place. You guys have one of the worst text messaging plan set ups I have ever seen.
Second, and most of all, you are throwing a wrench in our spokes with the upgrade price of the phone. Steve Jobs announced the 8GB model would be $199, and that the 16GB model would be $299. His whole plan was to make the phone more affordable to the public. Now this is not a case of me complaining because I don’t have money for the phone, because I do. But only being able to purchase the phone for those prices if you are eligible for an upgrade is unfair. As far as I’m concerned anything above $300 for a cell phone is outrageous, especially when I know that the iPhone 3G only costs about $100 to manufacture. I’m also pretty sure that because Apple cut prices, you see much less money on each phone sale. That makes perfect sense. This is really just a situation of a major corporation (coughyou) being greedy. Apple is taking a chance by lowering prices and hoping that phone sales will increase, making up for money “lost” on the price cut. I think you guys can take a chance as well. Trust me, your company won’t go under. Really though, it wont.
So here’s what your telling me.
MICHAEL KOCHANSKY, (I’ll hide my number, but if you want it for a good reason, let me know)
You are not currently eligible to upgrade your device online. This line may be eligible for an equipment discount on 12/09/2008
Okay, I understand. I haven’t even been with your company for a year yet, and you think that being nice to me and giving me the phone for the price Steve Jobs announced is totally unfair to your billion dollar company. After talking with other people online who also are not eligible for an upgrade yet, I learned that most of them will not go get an iPhone because they won’t receive the subsidized price. Who knows, I may not complain so much if you would just release the price of the phone without the subsidy.
Another thing that gets me is that if I buy the phone subsidy or not, you still get me as a customer for another 2 years. You are like a bad girlfriend leaving her makeup at my house on purpose so she has to keep coming back to see me after a break up. You think you’re tricky, but I’m on to you.
Help your customers out a little. You have my phone number, call me and let me know directly what the unsubsidized price is, and if I will be magically eligible for an upgrade on July 11th under your unclear upgrade terms of service. You may have to leave a message or call back, I normally screen all my calls, even if it’s my service provider.
Your adoring customer,
Mike Kochansky
